The extent to which individuals can forgive businesses or services that have caused negative experiences in their lives varies. Some may choose to forgive and return to using the service, while others may never forgive and refuse to use it again. This is particularly true in cases where a booking is made and confirmed, only to find upon arrival that the reservation has been lost, leaving the customer without accommodation. In such situations, the customer may feel a sense of betrayal and anger, making it difficult to forgive the business. However, it is important to consider all factors involved before making a decision. In some cases, the business may have made a genuine mistake and taken steps to rectify the situation. If the customer feels that the business has shown remorse and taken appropriate action, they may be more likely to forgive and return to using the service. Ultimately, the decision of whether or not to forgive a business or service is a personal one that should be made on a case-by-case basis.

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Oh! What could it be? Experiencing such events that turned my life upside down, barely finding a place to sleep. Why would I still want to go back? Well, if you're curious, let's follow along and see.



The availability of hotels and accommodations in Ranong city is limited, with most options being small boutique hotels with a limited number of rooms. This poses a challenge when Ranong hosts large-scale national events, such as academic competitions or the 33rd National Youth Sports Games ("Chumphon-Ranong Games") held in March. During the National Youth Sports Games, finding accommodation was particularly difficult, requiring several days of searching and contacting hotels despite booking over a month in advance.



The accommodation I booked is a Superior room at The B Ranong Trend Hotel. The regular price for this room type is around 1,200-1,300 baht per night. However, I have heard that they occasionally offer special rates for government officials and others. The main reasons I chose and tried to book this accommodation are the numerous recommendations I received about the hotel's stylish design, clean rooms, and attractive appearance. Additionally, its location right next to the walking street is a major advantage, allowing us to enjoy Saturday night shopping right outside the hotel without the hassle of finding transportation.



The hotel boasts a stylish and modern facade, featuring a vibrant color scheme and exposed concrete elements that create a youthful and contemporary aesthetic. Situated approximately 30 meters from the main road, the hotel is easily accessible and highly visible. Local transportation, including the iconic songthaews, are familiar with the establishment.



The hotel has a spacious parking lot in front that can accommodate approximately 20 cars. Therefore, guests arriving by car need not worry about parking availability.



Note: Near the parking lot, there is a building made from shipping containers. I'm not sure what it is, but I think it would be cool if it were a coffee shop.



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The hotel is a three-story building with an estimated 30-40 rooms. The lobby is beautifully decorated with exposed concrete walls adorned with artwork, vibrant yellow accents, stylish potted plants, and a giant teddy bear on a brightly colored sofa.



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Upon checking in at the lobby, I was surprised to be informed that my reservation was not found. After presenting my booking confirmation and payment details, The B Ranong acknowledged their error in omitting my reservation. Unfortunately, the Superior room I had booked was no longer available. As a gesture of apology, they offered a complimentary upgrade to a Deluxe room with a double bed, instead of the single bed I had originally requested.



At that moment, I thought, "Well, it's better than having no place to sleep, and I'm getting a better room." Many of you might think that this is a normal thing, right? Many people have experienced this before. The hotel upgraded the room for free, and that should be the end of it. But it wasn't over yet. I asked, "Will I be able to stay in this Deluxe room for 2 nights, or will I have to move rooms tomorrow?" From this question, I found out that they didn't know that I was staying for 2 nights, and that all the rooms at The B Ranong were full the next day!!



At this point, I was feeling stressed, and the staff at The B Ranong were also starting to show signs of stress. However, the staff eventually informed me that I should go and relax in my room while they discussed the situation internally for an hour before informing me of their decision. They also assured me that I would have a place to stay on Saturday night.



Given the current situation, I am unable to do much except collect my belongings from my room and inform my sister in Ranong that I am having some accommodation issues. I would appreciate it if she could help me find alternative accommodation. In the meantime, I will wait to see what solutions The B Ranong can offer to resolve this matter.


As we had to wait, we decided to check out the Deluxe Double Room that I had been upgraded to. The room was spacious and beautifully designed, with exposed concrete and yellow tones that matched the overall mood and tone of the exterior. Upon entering the room, I couldn't help but exclaim, "Wow, this is amazing!" The vibrant colors were a bit overwhelming, but the overall design was stylish and unique. If you prefer a more subdued or minimalist aesthetic, this hotel might not be the best choice for you.



The beds are comfortably sized and offer good support. Amenities include a TV, refrigerator, safe, music player, and tea and coffee-making facilities.



The wardrobe and washbasin area is also stylishly designed in line with the hotel's overall aesthetic. The wardrobe features an open design without doors, and the washbasin is located outside the bathroom. Additionally, a 360-degree rotating mirror allows guests to use it for both washing their face and brushing their teeth, as well as for applying makeup next to the TV.


Note: The rotating mirror is a bit wobbly when rotated. Please be careful when rotating it, as it may fall out and cause problems.



The open wardrobe is fully equipped with amenities, including bathrobes, indoor and outdoor slippers, and an umbrella. This is quite exceptional for accommodation at this price point.


The bathroom features a clear separation between wet and dry areas with a curtain. The toilet is equipped with a bidet spray. The water pressure and temperature are satisfactory for comfortable use.



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Let's move on from the room's ambiance and explore other areas of the hotel. The hotel's interior design primarily uses bright colors like yellow, red, and blue as the main accents, both on the walls and in various decorative items.



One of the notable highlights of The B Ranong Trend Hotel is the third floor, which features a pool table, lounge sofas, a bar, and a swimming pool. This area is likely to appeal to young adults and young fathers, as it offers a variety of amenities without the need to venture outside the hotel.



Note: The swimming pool here is not very large, probably about 10 meters long. To be honest, I think it should be called a soaking pool rather than a swimming pool. However, the view from this angle is beautiful.



After exploring the hotel and finding it was already 6:30 PM, I decided to take my wife out for dinner. As we were walking through the lobby, we received the unfortunate news that The B Ranong was unable to provide us with a room for Saturday night. 😔 However, the hotel arranged alternative accommodation for us, including transportation to the new location, and we did not have to pay any additional charges for this change. (The new accommodation provided by the hotel was more expensive than the room at The B Ranong Trend hotel.)



My wife and I spent a long time discussing the situation. Ultimately, I decided to request a refund for the Saturday, March 18th payment I had previously made. We also decided to find new accommodations on our own. After consulting a map and my sister who lives in Ranong, I realized that the hotel was far from the city center and inconvenient for those without a car, like myself. In retrospect, declining the initial offer was a mistake. It took me 2-3 hours to find alternative accommodations that night, primarily due to the National Youth Sports Competition, which filled most hotels in Ranong. Despite this inconvenience, I believe The B Ranong Trend Hotel did an excellent job in assisting and taking responsibility for the situation. However, I still feel disappointed that they canceled my booking in the first place.



And finally, my hectic night came to an end. That night, my wife and I slept soundly in the upgraded room. The next morning, we packed our bags and prepared to check out and move to the new hotel that had been arranged. But before we started our journey, we stopped by the hotel for breakfast.



The breakfast for The B Ranong is located in a separate building next door. The building resembles The B Ranong and is likely owned by the same proprietor. During the evening, this building operates as a Pub & Restaurant, while in the morning it serves as a breakfast spot for guests staying at The B Ranong hotel.



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The breakfast buffet at The B Ranong is not extensive, offering mainly chicken rice, rice porridge, bread, sausages, ham, salad, fruits, and tea and coffee. The overall taste of the food is average. Other beverage options include water, orange juice, and milk.



Okay, now we have reached the conclusion of the review of The B Ranong Trend Hotel. Let me summarize it point by point as usual.



Design: The hotel's design is stylish, modern, and vibrant, which I personally find appealing. I believe young adults and early-career professionals would appreciate the color scheme and design aesthetic. However, individuals who prefer a more subdued and calming atmosphere might find the bold colors overwhelming.



Cleanliness: The space is comfortably clean and tidy, with no visual or mental distractions.



Amenities: The amenities are comprehensive and meet the expected standards. The room is equipped with more basic amenities than some more expensive hotels. The Wi-Fi signal is strong and reliable, allowing for uninterrupted use without any frustration.



Transportation:

The hotel is located on Rueang Ras Road, which, if I'm not mistaken, is one of the main roads in Ranong. This makes it a convenient location for both those who are driving themselves and those who need to use the local songthaews (shared taxis). However, there is one thing to be aware of: on Saturday nights from 5:00 PM to 9:00 PM, Rueang Ras Road is transformed into a walking street with vendors selling food, clothes, and other goods. This is great for those who are staying nearby and prefer to walk, as they can easily stroll to the shops. However, it can be a problem for those who are driving, as the road will be closed and unusable during that time.



Sleep Quality:

The bed, pillows, and blankets were all comfortable and the air conditioning was cool, resulting in a very pleasant sleep experience. There were no issues with the sleeping arrangements.



Employee Service:

Despite the unfortunate incident, the staff who handled my case at the venue were able to resolve the issue effectively and demonstrated a commendable level of service-mindedness in their efforts to assist me. They communicated politely and provided regular updates on the situation. Therefore, I would consider their service satisfactory.

However, it's important to acknowledge that individual experiences may vary. While some customers might be discouraged from returning after encountering a booking error, I am willing to give them another chance. However, if I encounter further issues in the future, I may need to reconsider my patronage.



Breakfast: A Middling Affair

The breakfast offering at this hotel is unremarkable, both in terms of quantity and flavor. It is unclear whether the hotel offers a breakfast-inclusive option. If it does, and the price exceeds 120 baht per person, I would recommend exploring the local culinary scene for more exciting options like roti or dim sum. This would not only provide a more satisfying breakfast but also enhance the overall experience of visiting Ranong.



Summary: The B Ranong Trend Hotel is one of the hotels in Ranong city that I am impressed with. Although there was an incident that caused me a lot of trouble, I believe that this kind of incident does not happen often. Moreover, the staff took care of and solved the problem for me to a certain extent. Therefore, in terms of design, location, and price, I consider this hotel to be one of the top choices for people who are planning to visit Ranong, especially those who do not have a car and want to walk around the walking street. However, the important thing to be aware of is that you should confirm your booking number with the hotel clearly and have written proof. This should prevent any problems like the one I experienced.


This hotel caters to young adults and early career professionals who appreciate a raw, loft-style aesthetic. The vibrant bedroom walls are a key feature, but may not be suitable for those who prefer a more subdued environment.



This concludes our review. If there are any omissions or errors, I apologize. This review is based solely on my personal experience on the day of my visit. Each individual's experience may vary. If you enjoy my reviews, please follow or provide feedback at https://www.facebook.com/amazingcouples.



Thank you all for reading to the end. See you again in the next review. Goodbye.



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